A magical Christmas in New York

Travel has been an integral part of my life for over 20 years, and I can't imagine pursuing anything else.  This year, I proudly celebrate my 17th year with House of Travel Papamoa, where I truly love being a 'hottie.' Our store boasts a fantastic team culture that makes coming to work a joyful experience every day.

I find immense satisfaction in crafting bespoke itineraries that transform my clients' dreams into reality.  While the USA remains my favourite destination, my travels have also taken me through the stunning landscapes of New Zealand, the enchanting South Pacific, vibrant Australia, diverse Europe, and picturesque Canada and Alaska. This year (2024), I had the incredible opportunity to experience the magic of South Africa, where witnessing wildlife in their natural habitat is nothing short of breath-taking. Being on safari brings you so close to majestic animals, just meters away, creating unforgettable memories. 

Remember, your holiday begins the moment you step through our door. I invite you to share your vision of the perfect getaway—how it looks and feels, any research you've conducted, and your essential must-haves. The more we delve into your aspirations together, the more extraordinary your holiday will be!

Charlotte

Having been born into an aviation family, I was always destined to become a passionate traveller, and have a lifelong fascination for aviation, airports, and exploring new destinations. 

Travel is in my blood, and my love for my job shines through, going above and beyond for my clients to ensure their needs are met with warmth, kindness, and an attentive ear. 

With a diverse background in the travel industry, my vast experience started with corporate travel for blue chip New Zealand companies, followed by a never-ending OE in London and Sydney in the Music & Film industry looking after global superstars and celebrities. Now back home in the Bay, I’m helping travellers with their holidays, corporate customers heading away for business, and specialising in group travel - whether travelling for sports, education, weddings, conferences, or events. I’m experienced in catering to a wide range of travel preferences and needs.

Whether you're planning a budget-friendly adventure or a luxurious getaway, I’ve tried it all, from economy to first class, I’ve even chartered private jets! I have great first-hand knowledge and I’m eager to share it with you to create a trip full of unforgettable experiences for you.

Why a customer would choose me:

I'm honestly in my dream job - I get to combine my passion for travel with my love of organisation and planning. Travel has changed so much over the last few years and continues to do so, which means there are more details to consider than ever before. 

It's so much fun getting to know my clients and helping them come up with the perfect itinerary. I can research to my heart's content and get into the nitty gritty to make sure your trip flows smoothly.

You just bring me your dream and we can build it together. Then leave me to focus on the details, so that you can relax and have your best adventure yet!

Meet Me:

I moved home to NZ in 2017 after living on the Sunshine Coast in Australia for ten years during my 20's (yes, I'd love to help you plan your next trip over there).

In the weekends I'm either reading a good book at home cuddled up with my rescue cats, or traipsing through the local forests - I'm not much of a city dweller if I can help it.

When it comes to travel, my attitude leans more towards 'go big or go home'. If I'm flying halfway around the world, you can bet that I'm going to make the most of it. I will bargain hunt my heart out so that I can fit in more days, more locations and more fun. 

I mean, is there any better feeling in the world than standing somewhere you've never been before, experiencing new things, tasting new foods, meeting new people and just having the time of your life? 

Chelsea

For over 20 years, I’ve had the incredible privilege of helping people explore the world. From weekend getaways to once-in-a-lifetime journeys, I’ve sent travelers to every corner of the globe—each trip teaching me something new and deepening my passion for travel planning.

What I love most is working with people to craft experiences that go far beyond just itineraries and bookings. Whether it’s a romantic escape, a family adventure, a cultural deep dive, or a soul-searching solo trip, I take the time to understand what matters most to you. Together, we create meaningful, memorable journeys that you’ll carry with you for a lifetime.

In the past few years, the travel landscape has changed dramatically. Flight disruptions, evolving health regulations, and new requirements have made things more complicated than ever. But with experience comes adaptability. We've become experts at staying ahead of the curve—navigating changes with confidence, keeping you informed, and ensuring your plans stay on track no matter what.

My goal is simple: to take the stress out of travel so you can focus on the joy of discovery. From the moment we start planning to the moment you return home, I’m here to make your experience smooth, enjoyable, and truly unforgettable.

Travel might be more complex today—but that’s exactly why having someone in your corner makes all the difference. Let’s plan something amazing.

Esther